REFUND POLICY

Please choose your products carefully, as we do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit note where goods have deemed faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to.

Australian Retailers Association. New South Wales

Department of Fair Trading. New South Wales consumer protection agency

Special conditions:

• Where goods are deemed faulty we will supply replacements to the customer at no additional cost
• It is the customer’s responsibility to pay for return freight costs. Items that return to Born to Party COD or collect will be refused.
• All items returned are subject to individual inspection. Where an item is not deemed faulty returns will not be allowed.
• Proof of purchase is required and must be returned with the items.
• All claims must be made within 3 days of receipt of goods.
• Credit notes are valid for 6 months from the date of return.
• Under no circumstances can wigs, masks and hats be returned due to health regulations.